Terms & Conditions

Loo and Bert uses Pay-pal, this keeps your payment information secure. Loo and Bert never receive your bank or credit card details this way. Do you not have a Pay-pal account? That is OK too, Pay-pal will allow you to use their services to pay by card a few times before you must get an account. We do not currently accept cheques, postal orders or money transfers.
We will ship items out 1- 3 business days after payment has cleared. We are using Royal Mail for all for UK orders shipping costs are not currently combined will refund surplus fees above £2.00. Please allow up to 10 working days for delivery. If you are based outside of the UK and wish to make a purchase please email us at: looandbert@hotmail.com to discuss options available to you. 
Returns policy:
Please contact us via email within: 14 days of delivery
Ship items back to us within: 30 days of delivery. 
Items on sale are not refundable. 
Any item that has been altered or customised is non refundable. 
We do appreciate that people do sometimes change their mind however many of our pieces are one of a kind so please only proceed with purchases if you are really certain that is the item you are looking for. If you receive an item and think it really isn't for you please contact us straight away. If, after messaging us a return is agreed items must be sent back securely and safely to avoid damage or lost parts as buyers are responsible for any loss in value and return shipping costs. Due to this we recommend getting insurance for your parcel to protect you against the parcel going missing in the post and against damage. Items returned to us with damage and / or lost in the post will not be refunded. Items sent to wrong addresses are not our fault please check you have sent us the correct address when you pay. We will not refund or replace due to buyer errors.
Lost and Damaged parcels:
Everyone hates a lost or damaged parcel. So we take great care in packaging your parcels safely. This may mean they are smothered in bubble wrap and / or sticky tape but the safety of your purchase is paramount to us. In the highly unlikely event of a lost or damaged parcel we will need photographic proof of the damage, this includes photos of the item and the packaging before claims can be made to Royal Mail on your behalf.
Sizing and item Details:
Handmade items may have slight fluctuations from each other although they are made from the same materials. Fluctuations may include slight colour differences for example rolls of linen can be of different shades and small changes in sizes. We try our hardest to take accurate clear photos for you, colours can show up different on different devices.
Care instructions:
Neither Dawn nor Claire smoke and nor do their cats. So all items leave them smoke free. The cats do not come in to the working rooms and they take great care to make sure supplies and items are pet hair free. 
Dawn and Claire make decorations and gifts, these are not toys. Keep them out of reach of children under 3 years. Long cord items can cause a strangulation hazard. Keep all items away from naked flames and other heat sources. Buttons and other small parts can pose a choking hazard do not leave children alone with such items.
Please follow wash instructions on each individual listing as different materials will have different instructions.
If you have any questions about any of the above please ask them before purchase.